/ News & insights / FAQ – Transition of Guilford of Maine’s Online Shop to Duvaltex

FAQ – Transition of Guilford of Maine’s Online Shop to Duvaltex

Blog | August 30, 2023

  1. Why is www.shop.guilfordofmaine.com shutting down?
    We are committed to providing our customers with the best online shopping experience. To achieve this, we're consolidating our services and migrating to www.duvaltex.com. This move will enhance your user experience.

  2. When will this transition occur?
    The transition from www.shop.guilfordofmaine.com to www.duvaltex.com is scheduled for September 21th.

  3. Is the Guilford of Maine brand disappearing?
    No – The Guilford of Maine brand is not disappearing. We’ve grouped the best Guilford of Maine products to create the Guilford of Maine Collection within Duvaltex. To learn more: www.duvaltex.com/en-us/news/duvaltex-launches-the-guilford-of-maine-collection-a-timeless-legacy-of-performance-and-design

  4. Will there be any changes to the prices?
    No, there will not be any changes to our pricing. We're committed to providing the same great products at the same prices you are accustomed to.

  5. Will there be any changes in shipping and service levels?
    No, the shipping and service levels will remain the same. We're dedicated to providing excellent customer service and prompt delivery of orders.

  6. Will the product range be the same on the new website?
    Yes, all the products you know and love from www.shop.guilfordofmaine.com will continue to be available on www.duvaltex.com. We're also excited to be introducing some new additions to our range.

  7. How will the user experience be improved on the new website?
    The new website, www.duvaltex.com, has been designed with user-friendliness in mind. It's easier to navigate, has more detailed product information, and a streamlined checkout process.

  8. Can I order samples from the new website?
    Yes – you will be able to order samples and purchase yardage all on the same site and on the same order.

  9. Is there a mobile version of the new website?
    Absolutely! Our new website is mobile-friendly, ensuring you can shop with us conveniently, whether you're at home or on the go.

  10. Will my account information be transferred to the new website?
    The current www.shop.guilfordofmaine.com website does not work with accounts. You had to input your name and shipping details for every order. On the new www.duvaltex.com, you’ll be able to create an account and save your shipping and billing information for faster checkout.

  11. How will my personal data be protected on the new website?
    The protection of your personal data is of utmost importance to us. Our new website is designed in line with the latest security measures and protocols to ensure your information is secure. We adhere to all necessary data protection laws and regulations. No credit card or payment information is stored.