Privacy Policy

This Privacy Policy informs both users of our website (the “Website”) and online customers about certain information collected by Duvaltex Inc. By using the Website, you consent to our use of such information as described in this Privacy Policy. Duvaltex is strongly committed to protecting individual privacy and not sharing personal information with third parties, except for the limited purposes discussed by this Policy.

Personal Data

Personal Data” means any information that may be used to identify a natural person. Such information includes addresses, telephone numbers, dates of birth, payment history, and, if they serve to identify a natural person, IP address and geolocation data.

Unless you have “Opted In” to receive cookies on your device for “Preferences”, “Statistics” and “Marketing,” the Website will not automatically collect Personal Data or “Device Information” (as defined below). The foregoing does not, however, apply to “Necessary” cookies, which are cookies that are necessary for the proper functioning of the Website. These “Necessary” cookies are required to enable core functionality and must be accepted for the Website to work. They can be used for authentication, security or localization purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided. If you disable these cookies certain parts of the Website will not function for you, for example, adding items to your basket, proceeding to checkout.

Personal Data may be used or stored by us or our service providers located outside the United States and Canada. If so, it may be subject to the laws of the country in which it is used or stored.

Personal Information You Provide to Us

We collect information: (1) automatically (only if you have “Opted In”) when you browse the Website, or from (2) forms that you fill out on the Website; (3) email inquiries; (4) purchases; and (5) conversations you have with our representatives via telephone, chat or messaging.

If we do collect any Personal Data related to you, you have the right to access it and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected].

Information That We Collect Automatically

When you visit the Website, we collect information (through our authorized service providers) about the device and type of browser you use, some of the cookies installed on your device, and which website or search terms referred you to the Website. We also collect information about how you interact with the Website, including pages you visit and products you view. Google Tag Manager may temporarily collect your IP address and geolocation information, but it only provides us with anonymized information identifying the relative geographical location (country, region, and city) of our users, not their actual IP addresses. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies.” (Data files that websites place on your device. For more information about cookies, and how to disable them, visit

- “Log files.” (Log files track actions on a website by collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.)

- “Web beacons,” “tags,” and “pixels.” (There record information about how you interact with the Website.

We use the following tools to collect Device Information:

Google Analytics. Through its tracking code, Google Analytics monitors general Website use by collecting data regarding sales, shopping cart activity (including leaving products behind), pages visited, how long visitors spend on the Website, which links are clicked on, whether someone is a return visitor, and other information, all of which is then aggregated in anonymized reports to us.

Facebook Pixels. If you have an account with Facebook, Meta tracks what you “like” and post. Via “pixels” embedded on websites such as ours, Meta also knows what other sites you access. These pixels send anonymized data to Facebook using a privacy-safe method called “data-hashing,” which anonymizes information from our Website and matches it with anonymized Facebook data before being automatically and securely deleted.

Social Media Buttons. When you click on social media buttons on our Website (e.g., Facebook, Instagram, and LinkedIn), Google Analytics will register that action for us.

How we Use your Personal Data

We share your Device Information with our authorized service providers so that they can help us improve our products and services by providing us with reports related to the Website’s effectiveness and desirability of our products and services. We may also use such information for:

  • remarketing, re-engagement, and “similar audience” advertising to reach people who have visited the Website;
  • customized display when you browse the web and use apps;
  • matching you with the right products based on your being part of a similar audience.

Our third-party service providers, including Google, will show you ads on websites across the internet by using cookies and device identifiers from your past visits to the Website.

We use your Personal Data to fulfill orders and communicate with you about them. We may use your email address to provide information about our products, but all such emails allow you to opt out of future emails. We will never ask you for Personal Information via email.

We may share your Personal Data to comply with applicable laws and regulations; to monitor transactions on our Website in order to prevent fraud; to respond to subpoenas, search warrants, or other lawful requests for information; and otherwise to protect our rights.

We do not sell Personal Data, but if we ever contemplate doing so, you will have the right to Opt-In before any sale takes place.

Lastly, if Duvaltex, or any portion of its assets, is acquired by a third party, the information we have collected and stored may be among the assets transferred to the acquiring party, and you hereby consent to such transfer.

Except as described above, we do not provide or transfer your Personal Data to any third party without your prior consent.

Who is Responsible for the Security of Your Personal Data & Device Information

We bear primary responsibility for the security of Personal Data you submit to us and Device Information we collect automatically. However, when you make a purchase through the Website, you provide your credit card information directly to third-party service providers such as Stripe, which have their own privacy policies. The Privacy Policy for Stripe may be viewed at Duvaltex does not collect credit card information and bears no responsibility for information you provide to Stripe or any other third-party payment processor.

Data Retention

We retain data collected via Google Analytics for three (3) years. Data collected using other tools are retained for no more than three (3) years.

Personal Data relating to purchases made on our Website are retained indefinitely.

Your other Personal Information will be stored for a period of three (3) years.

Quebec’s Privacy Act and the Quebec IT Act

If you are a resident of Québec, and subject to Quebec’s Act respecting the protection of personal information in the private sector (Quebec Privacy Act) and the Act to establish a legal framework for information technology (Quebec IT Act), you have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected] . Please note, however, that (1) our Website does not market only to Québec residents; (2) prices are in US dollars; (3) the languages of our Canadian Website are French and English, to serve both French- and English-speaking Canadians, while the language of our U.S. Website is English; and (4) in using the Website, your Personal Data may be transferred outside of Québec and Canada, including to the United States. The person in charge of protecting Personal Data at Duvaltex is:

Name: Mathieu Alain

Title: IT Manager

Telephone: (418) 228-8985

Email: [email protected]

California Consumer Protection Act (“CCPA”)

If you are a resident of California, you have the following rights under the CCPA, which may be exercised by emailing us at [email protected]:

  • The right to access or delete Personal Data. If you are unable to do so within your account settings section, or unable to perform these actions yourself, please contact us;
  • The right to know what Personal Data is collected, used, shared, or sold, in particular detail as required by the CCPA, although the answers to many such questions are stated in this Privacy Policy; and
  • The right to non-discrimination in terms of price or service when you exercise a privacy right under CCPA, but please note that a request to delete your Personal Data may affect your right or ability to receive information about our products and services (including information about product warranties).

If you want us to search and delete information we have about you, you will need to verify your identity to us.

How We Protect Personal Data

We use commercially reasonable means to ensure that Personal Data is protected against unauthorized access. Access is restricted to individuals who have a business need consistent with the reason the information was collected. We employ firewalls and strict access control protocols and procedures to protect Personal Data. However, while the security of Personal Data is important to us, we cannot guarantee its absolute security.

Children’s Personal Information

We do not knowingly collect any information from anyone under 13 years of age. The Website and our products and services are all directed toward people who are at least 13 years old or older.

GDPR Compliance

This Website does not market to European residents and is not intended for use by European residents. Duvaltex does not ship orders to Europe. If you use the Website and Opt-In to the collection of Device Information, insofar as that Device Information contains Personal Information, we will grant you the right, consistent with the General Data Protection Regulation (“GDPR”), to access correct, update, or delete such Personal Information. If you would like to exercise this right, please contact us at [email protected]. Please note that (1) our Canadian Website is in French and English to serve French and English-speaking Canadians only; and (2) if you access the Website and Opt-In to the collection of Device Information, any Personal Data that it contains will be transferred outside of Europe, including to Canada and the United States.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting on this webpage and specifying the Effective Date thereof. Changes are effective on the date they are posted on this page, and your continued use of the Website constitutes acceptance of those changes. Accordingly, we recommend that you check our Privacy Policy periodically.

Contacting Us, Correcting or Updating Personal Data

Your account settings allow you to modify your Personal Data, and Opt-In to receive (or change your communication preferences with respect to) notifications of products and special offers. You can also modify or delete a product review once it has been submitted by contacting us.

If you have questions about this Privacy Policy, or wish to request access to, delete, or update your Personal Information, you may contact us by email at [email protected]. You may also close your account if you want to withdraw your consent from our future use of Personal Data, but we will retain information about your previous purchases (including Personal Data), if any, necessary to ensure the integrity of our data and to fulfill legal requirements, including our tax obligations.